Ordering, Payment & Shipping Policy
We at Direct Buy Medical want your on-line experience to be simple and
successful.
We have created an ordering, shipping and payment process to make your life easy.
Please review our policies and procedures and let us know if you have any additional
questions or concerns by contacting us at customercare@directbuymedical.com
Orders placed before 3:00 PM local time will ship on the SAME BUISNESS DAY.
Orders placed after 3:00 PM local time will ship on the NEXT BUISNESS DAY.
We try to ship all orders within 24 hours.
Please Note: We do not ship on Saturday, Sunday or National holidays,
all orders will be shipped on the next business day.
Shipping with in the Continental United States of America
All orders of a $100 dollars or more will SHIP FREE via FedEx Ground.
Free Shipping service includes all bulk items and is limited to the
Continental United States, this offer excludes Hawaii and Alaska.
For orders totaling less than $100.00 our Standard Shipping Rates are as follows: ______________________________________________________________________
Standard Sized Item(s) cost $8.95 and will ship via FedEx ground service.
______________________________________________________________________
Bulk Sized Item(s) cost $8.95 and will ship via FedEx ground service.
______________________________________________________________________
Alaska and Hawaii
Additional Shipping costs will be incurred for shipment to Alaska and Hawaii.______________________________________________________________________
Standard Sized Item(s) cost $34.99 for the first box & $17.99 for each additional box**
______________________________________________________________________
Bulk Sized Items(s) cost $54.99 for the first box & $27.99 for each additional box**
** Shipping fee will be billed to your credit card after your order has been placed
as a separate transaction/charge.
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Returns and Special Orders
Your complete satisfaction is our goal.
Should you need
to return an item, simply follow these steps:
Please email Customer Care, customercare@directbuymedical.com
regarding the product
you are looking to return. Customer Care will respond to your email within one business day
with the Required Return Authorization Number and a Return To: address.
All merchandise returns are subject to inspection.
Any merchandise unsuitable for resale will
not be
accepted. All Shipping Fees for items to be returned is the responsibility of the customer.
We will replace or repair defective items based on manufacturer’s policy.
Returns within 30 Days
Qualified returns of 30 Days or less from date of purchase will not be subject to a restocking fee.
Item(s) must be in original packaging and be in re-sellable condition.
Returns within 60 Days
Qualified returns from 31 to 60 Days from date of purchase are subject to a 25% restocking fee.
Item(s) must be in original packaging and be in re-sellable condition.
Non-Returnable Items
Any items over 60 days from date of purchase are non-returnable.
Special Order items are not returnable.
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Payment
On-line orders can be paid by credit card, debit card and PayPal. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by cashier's check or money order.
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General Terms and Conditions
Common Trade Practice and Acts and Laws where a purchase takes place shall be followed by both the customers and the distributors. Typically this means that the laws at the buyer's own location shall govern should a dispute on the purchase occur. In this regard, online shopping makes no difference to buying from a street shop near you. As ecommerce gains its popularity, governments and banks all have well-defined rules on consumer protections. A vast majority of online shoppers get their money back from the banks after disputing their purchases.As a guidance, following is a list of terms and conditions that are standard practice in the industry. Each participating distributor might have slight variations on some product categories.
Accuracy: All information in this site is provided to our best ability or maintained by participating vendors. However, in case of error Customer shall indemnify and hold harmless Direct Buy Medical against any and all claims, demands, actions, suits, losses, liabilities, damages, costs, and expenses, including without limitation reasonable attorneys' fees, costs and expenses relating to your use of our services.
Price: Due to the dynamic nature of the market and our services, prices are subject to change with out prior notice. In case of significant discrepancies between the posted and then the current prices, Direct Buy Medical requires the respective vendors to inform Customer prior to processing the charges.
Return: To the extent governed by laws, return of merchandise should be avoided as much as possible. We require vendors to inspect and insure the merchandise prior to delivery. And we ask Customer to inspect all items upon receiving them. Customer must contact the vendor(s) to get return authorization number. Certain merchandise may not be returnable, to the extent permitted by laws.
Damage: In case of damages, Please make damage claims directly to the carrier for merchandise shipped by a common carrier.
Payment: Payments will be settled between Customer and the vendors who supply the merchandise. Return checks are subject to extra service charges by banks. Dishonored checks may be subject to penalty by laws and all other related collection cost, including attorney fees.
Warranty: Warranties vary from product to product, and from vendor to vendor. Please refer to relevant laws governing this aspect for the minimum requirement on individual product. Used merchandise might be exempted for warranty requirements.
In case of dispute, Direct Buy Medical will take every measure possible to protect the integrity of its trading platform services and to ensure the appropriate governing laws are obeyed by all parties. This includes termination of our services to any law-breaching parties.